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Model Response to Sexual Violence for Prosecutors
Model Response to Sexual Violence for Prosecutors
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Chapter 9: Assessing the Quality of Services Provided to Victims: Obtaining Victim Feedback

  • VOLUME I: PROSECUTION PRACTICES
  • Acknowledgments
  • Foreword
  • Chapter 1: Introduction
    • 1.1 The Need for a Model Response
    • 1.2 Core Principles
    • 1.3 Defining and Measuring Success
    • 1.4 The RSVP Model: The Two Facets of Progress
  • Chapter 2: Office-Level Leadership: The Prosecutor’s Role to Seek Justice
    • 2.0 Introduction
    • 2.1 Assess Current Practice in Your Jurisdiction
    • 2.2 Build Capacity
    • 2.3 Office-Level Conceptual Model
  • Chapter 3: Case-Level Leadership: The Prosecutor’s Duty to Achieve Justice
    • 3.0 Introduction
    • 3.1 Review, Evaluate, and Charge the Case
    • 3.2 Thoroughly Prepare the Case
    • 3.3 Try the Case
    • 3.4 Post-Verdict Considerations
  • VOLUME II: PERFORMANCE MANAGEMENT
  • Acknowledgments
  • Foreword
  • Chapter 1: Introduction
    • 1.1 Who Should Read This Volume?
    • 1.2 Performance Management
    • 1.3 How This Volume Is Organized
  • Chapter 2: Identify Goals and Select Corresponding Outcome Measures
    • 2.1 Outcome Measures
  • Chapter 3: Capturing Case Attrition
    • 3.1 Why Case Attrition?
    • 3.2 Capturing Prevalence and Reasons Why Victims Do Not Report
    • 3.3 Capturing Prevalence and Reasons Why Law Enforcement Does Not Refer Cases
    • 3.4 Capturing Prevalence and Reasons Why Prosecutors Decline Cases
  • Chapter 4: Identify Outcomes for Victim Demographic Subgroups
    • 4.1 Importance of Categorizing Data
  • Chapter 5: Capturing Case Complexity
    • 5.1 The Issue
    • 5.2 How Can Complexity Be Measured?
    • 5.3 Final Thoughts
  • Chapter 6: Measuring Case Resolutions
    • 6.0 Introduction
    • 6.1 Recommended Steps to Measure Resolutions
  • Chapter 7: Identifying Degrees of Case
    Success
    • 7.0 Introduction
    • 7.1 Recommended Steps to Measure Case Success
  • Chapter 8: Entering Data
    • 8.1 Example Manual Data Collection Tool
  • Chapter 9: Assessing the Quality of Services Provided to Victims: Obtaining Victim Feedback
    • 9.1 Determining Effectiveness of Victim Services
    • 9.2 Survey Design
    • 9.3 Survey Administration
  • Chapter 10: Data Analysis and Reporting
    • 10.0 Introduction
    • 10.1 Basic Analysis and Reporting Process
    • 10.2 Basic Analysis Options
    • 10.3 Reporting Results
  • Chapter 11: Using Outcome and Performance Information
    • 11.0 Introduction
    • 11.1 Uses for Performance/Outcome Information
    • 11.2 Cautions and Limitations
  • Chapter 12: Putting It All Together
    • 12.1 Logic Models
    • 12.2 New Tools
    • 12.3 Putting It All Together: Key Elements
    • 12.4 Going Forward
  • APPENDICES
  • Acknowledgments
  • Appendix A. Office- and Case-Level Checklists
  • Appendix B. Core Competencies for Prosecuting Sexual Violence
  • Appendix C. Vicarious Trauma
  • Appendix D. Sexual Assault Response Teams (SARTs)
  • Appendix E. Charging Tool
  • Appendix F. Considerations for Working with Experts
  • Appendix G. Stages of Acute Alcoholic Influence/Intoxication
  • Appendix H. Witness Intimidation Checklist
  • Appendix I. Ethical Considerations
  • Appendix J. Overcoming the Blackout vs. Pass-Out Defense
  • Appendix K. Prosecuting Sexual Assault of Victims with Intellectual and Developmental Disabilities
  • Appendix L. Example of a Brief Victim Survey
  • Appendix M: Sample Case Review Protocol
  • Appendix N: Sample Case Data Tracking Sheet
  • Appendix O: Sample Case Review Timeline

This project was supported by Grant No. 2015-SI-AX-K001 awarded by the Office on Violence Against Women, U.S. Department of Justice.

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